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      Thank you for shopping at X-Infex ("company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@x-infex.com.

      When you visit our webshop https://x-infexshop.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services. 

      This privacy policy applies to all information collected through our webshop, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").

      PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT WILL HELP YOU MAKE INFORMED DECISIONS ABOUT SHARING YOUR PERSONAL INFORMATION WITH US.

       

      1. WHAT INFORMATION DO WE COLLECT?

      In short:  Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Sites.

      We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

       

      2. HOW DO WE USE YOUR INFORMATION?

      In short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

      We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("business purposes"), in order to enter into or perform a contract with you ("contractual"), with your consent ("consent"), and/or for compliance with our legal obligations ("legal reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.

      We use the information we collect or receive:

      • To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
      • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
      • Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, and exchanges made through the Sites.
      • Request feedback. We may use your information to request feedback and to contact you about your use of our Sites.
      • To enforce our terms, conditions and policies.
      • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
      • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

       

      3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

      In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

      We may process or share your data that we hold based on the following legal basis:

      • Consent: we may process your data if you have given us consent to use your personal information for a specific purpose.
      • Legitimate interests: we may process your data when it is reasonably necessary to achieve our legitimate business interests.
      • Performance of a contract: where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
      • Legal obligations: we may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
      • Vital interests: we may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

      More specifically, we may need to process your data or share your personal information in the following situations:

      • Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

       

      4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

      In short: We may use simple tracking technologies to collect and store your information, but do not use HTTP Cookies to track, personalise, and save information about each individual user’s session, unless needed for your order processing.

      We may use tracking technologies (like web beacons and pixels) to access or store information.

       

      5. DO WE USE GOOGLE MAPS?

      In short:  Yes, we use Google Maps for the purpose of providing better service.

      This webshop uses Google Maps APIs. You may find the Google Maps APIs terms of service here. To better understand Google’s privacy policy, please refer to this link.

      By using our maps API implementation, you agree to be bound by Google’s terms of service.

       

      6. HOW LONG DO WE KEEP YOUR INFORMATION? 

      In short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

      We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than six months.

      When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

       

      7. HOW DO WE KEEP YOUR INFORMATION SAFE?

      In short: We aim to protect your personal information through a system of organisational and technical security measures.

      We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

       

      8. DO WE COLLECT INFORMATION FROM MINORS?

      In short: We do not knowingly collect data from or market to children under 18 years of age.

      We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@x-infex.com.

       

      9. WHAT ARE YOUR PRIVACY RIGHTS? 

      In short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

      In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

      If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

      If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

       

      10. ARE THERE CONTROLS FOR DO-NOT-TRACK FEATURES IN PLACE?

      Most web browsers and some mobile operating systems and mobile applications include a do-not-track ("dnt") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing dnt signals has been finalised. As such, we do not currently respond to dnt browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

       

      11. DO WE MAKE UPDATES TO THIS POLICY?

      In short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

      We may update this privacy policy from time to time. The updated version will be indicated by an updated "revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

       

      12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FORM YOU?

      Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.

       

      Last updated November 26th, 2020